{"id":3248,"date":"2023-07-27T14:50:20","date_gmt":"2023-07-27T14:50:20","guid":{"rendered":"https:\/\/www.dementiauk.org\/?page_id=3248"},"modified":"2025-08-22T15:56:40","modified_gmt":"2025-08-22T15:56:40","slug":"gp-online-services","status":"publish","type":"page","link":"https:\/\/www.dementiauk.org\/information-and-support\/living-with-dementia\/gp-online-services\/","title":{"rendered":"Online GP services for a person with dementia"},"content":{"rendered":"<p>If you care for someone with dementia, it is likely that at some stage, you will need to help them manage appointments, prescriptions and other services with their GP. Using online services can help make this process easier.<\/p>\n<h3>Using online GP services<\/h3>\n<p>Online GP services allow you to use your computer, tablet or smartphone to manage your own healthcare and that of the person you care for (with consent from them and their GP).<\/p>\n<p>You can access these services 24 hours a day to:<\/p>\n<ul>\n<li>book, change or cancel GP appointments<\/li>\n<li>see a list of your regular <a href=\"https:\/\/www.dementiauk.org\/information-and-support\/health-advice\/medication-for-people-living-with-dementia\/\">medications<\/a>, the prescribed dose, and when your next prescription is due<\/li>\n<li>request repeat prescriptions<\/li>\n<li>look up test results<\/li>\n<li>see an abridged version of your medical notes, such as your diagnoses, allergies, immunisations, and past surgery<\/li>\n<li>have a <a href=\"https:\/\/www.dementiauk.org\/information-and-support\/living-with-dementia\/gp-online-services\/getting-the-most-out-of-a-remote-consultation\/\">remote consultation<\/a> with a GP by phone or video call<\/li>\n<\/ul>\n<h3>Apps for accessing online health services<\/h3>\n<p>Online GP services may be available via a website and\/or an app. In England, the most widely used is the <a href=\"https:\/\/www.nhs.uk\/nhs-app\/\" target=\"_blank\" rel=\"noopener\">NHS app<\/a>. As well as the actions listed above, it allows you to:<\/p>\n<ul>\n<li>manage referrals and appointments<\/li>\n<li>book vaccinations<\/li>\n<li>manage organ donation preferences<\/li>\n<li>receive messages from healthcare professionals<\/li>\n<\/ul>\n<p>In Wales, there is a similar app called <a href=\"https:\/\/app.nhs.wales\/login\" target=\"_blank\" rel=\"noopener\">NHS Wales<\/a>; in Northern Ireland, it is called <a href=\"https:\/\/dhcni.hscni.net\/digital-portfolio\/encompass\/my-care\/\" target=\"_blank\" rel=\"noopener\">My Care<\/a>. The Scottish app, <a href=\"https:\/\/www.nhs24.scot\/nhs24-online-app\/\" target=\"_blank\" rel=\"noopener\">NHS 24 Online<\/a>, only allows you to find local healthcare services and assess symptoms and does not include the full features of the NHS app in England.<\/p>\n<h3>Using online GP services on behalf of a person with dementia<\/h3>\n<p>If you care for someone with dementia, using online GP services can help you view and manage their appointments, repeat prescriptions, test results and medical notes. To do this, you must be named as a \u2018trusted person\u2019 or \u2018proxy\u2019 by their GP.<\/p>\n<p>The person with dementia must give their informed consent to you becoming their trusted person. They must have the <a href=\"https:\/\/www.dementiauk.org\/information-and-support\/financial-and-legal-support\/mental-capacity-and-decision-making\/\">capacity<\/a> to do so under the <a href=\"https:\/\/www.nhs.uk\/conditions\/social-care-and-support-guide\/making-decisions-for-someone-else\/mental-capacity-act\/\" target=\"_blank\" rel=\"noopener\">Mental Capacity Act<\/a>. This means they must be able to:<\/p>\n<ul>\n<li>understand the information relevant to the decision<\/li>\n<li>retain that information for long enough to make a decision<\/li>\n<li>use or weigh up that information as part of the decision-making process<\/li>\n<li>communicate their decision to others<\/li>\n<\/ul>\n<p>The GP can offer guidance on whether the person you care for has capacity to consent to you having proxy access.<\/p>\n<p>Most people with dementia will reach a stage where they lack capacity to make some decisions. In this situation, it might be possible for the GP to name you as a trusted person without the person\u2019s consent if it is in their best interests.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you care for someone with dementia, it is likely that at some stage, you will need to help them manage appointments, prescriptions and other services with their GP. Using online services can help make this process easier. Using online GP services Online GP services allow you to use your computer, tablet or smartphone to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":3725,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-3248","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Online GP services for a person with dementia - Dementia UK<\/title>\n<meta name=\"description\" content=\"Our tips for using online GP services when you care for someone with dementia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dementiauk.org\/information-and-support\/living-with-dementia\/gp-online-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online GP services for a person with dementia\" \/>\n<meta property=\"og:description\" content=\"Dementia UK is a charity that provides Admiral Nurses for families affected by dementia. 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