{"id":3240,"date":"2023-07-27T14:47:36","date_gmt":"2023-07-27T14:47:36","guid":{"rendered":"https:\/\/www.dementiauk.org\/?page_id=3240"},"modified":"2026-04-15T13:28:43","modified_gmt":"2026-04-15T13:28:43","slug":"admiral-nurse-dementia-helpline","status":"publish","type":"page","link":"https:\/\/www.dementiauk.org\/information-and-support\/how-we-can-support-you\/admiral-nurse-dementia-helpline\/","title":{"rendered":"Admiral Nurse Dementia Helpline"},"content":{"rendered":"<p>If you need information, advice and support with any aspect of dementia, please don\u2019t hesitate to get in touch \u2013 we\u2019re here to support you.<\/p>\n<p>The specialist dementia nurses on our free, confidential Helpline are here for you when you need help. Whatever you\u2019re worried about, they have the time to listen and the knowledge to solve problems.<\/p>\n<p>They can help you understand more about dementia and feel more in control, giving you the tools and the confidence to manage your future with dementia together \u2013 one step at a time.<\/p>\n<p>However, if you or the person living with dementia is in immediate danger, please call 999 straight away.<\/p>\n<h2>Our opening hours<a id=\"hours\"><\/a><\/h2>\n<ul>\n<li>Monday to Friday 9am-9pm<\/li>\n<li>Saturday and Sunday 9am-5pm<\/li>\n<li>Open bank holidays (9am-5pm), except 25th December<\/li>\n<\/ul>\n<h2>What happens when I call?<a id=\"happens\"><\/a><\/h2>\n<p>Our specialist dementia nurses, known as Admiral Nurses, will give you free, expert advice, support and understanding to help you care for your loved one and cope with the daily challenges of living with dementia.<\/p>\n<p>You can take your time. There\u2019s no time limit and you can call back whenever you need us.<\/p>\n<p>If suitable, you\u2019ll receive tailored information after your call which will be sent out by post or email.<\/p>\n<p>At times, our Helpline gets very busy and you might not be able to get through straight away. If that happens, please leave a message with your name, phone number and suitable times for us to call you back and one of our nurses will get back to you as soon as possible (ideally within 48 hours).<\/p>\n<p>By engaging with the Helpline service you are agreeing to our\u00a0<a href=\"https:\/\/www.dementiauk.org\/policies\/admiral-nurse-dementia-helpline-terms-and-conditions-of-use\/\">terms and conditions<\/a>\u202fand\u202f<a href=\"https:\/\/www.dementiauk.org\/policies\/privacy-notice\/\">privacy notice<\/a>.<\/p>\n<h2>British Sign Language (BSL) support<a id=\"bsl\"><\/a><\/h2>\n<p>If you use British Sign Language (BSL), you can contact our Helpline through a live BSL video interpreter, <a href=\"https:\/\/www.interpreterslive.co.uk\/directory\/?srch=dementia%20uk\" target=\"_blank\" rel=\"noopener\">using InterpretersLive!<\/a>, provided by Sign Solutions.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-34162 alignright\" src=\"https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1.png\" alt=\"Interpreters Live logo\" width=\"960\" height=\"540\" srcset=\"https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1.png 960w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-300x169.png 300w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-768x432.png 768w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-622x350.png 622w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-800x450.png 800w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-600x338.png 600w, https:\/\/www.dementiauk.org\/wp-content\/uploads\/InterpretersLive-logo-1-400x225.png 400w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/p>\n<p>This means you can speak directly with one of our specialist dementia nurses in a way that works best for you.<\/p>\n<h3>Availability:<\/h3>\n<ul>\n<li>Monday to Friday: 9am\u20138pm<\/li>\n<li>Saturday, Sunday and bank holidays: 9am\u20135pm<\/li>\n<li>(Closed on 25th December)<\/li>\n<\/ul>\n<h3>How to access the service:<\/h3>\n<ul>\n<li><a href=\"https:\/\/online.pubhtml5.com\/zrtv\/knjq\/#p=1\" target=\"_blank\" rel=\"noopener\">Read the BSL user guide (PDF)<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=oU7n6eZkvCU\" target=\"_blank\" rel=\"noopener\">Watch the device requirements video<\/a><\/li>\n<\/ul>\n<p>You can also visit the <a href=\"https:\/\/www.interpreterslive.co.uk\/app\/\" target=\"_blank\" rel=\"noopener\">InterpretersLive! app support page<\/a> for help downloading the app or troubleshooting.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need information, advice and support with any aspect of dementia, please don\u2019t hesitate to get in touch \u2013 we\u2019re here to support you. The specialist dementia nurses on our free, confidential Helpline are here for you when you need help. Whatever you\u2019re worried about, they have the time to listen and the knowledge [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2398,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"on","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-3240","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Admiral Nurse Dementia Helpline - Dementia UK<\/title>\n<meta name=\"description\" content=\"Contact our Dementia Helpline for expert advice from Admiral Nurses by phone or email.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dementiauk.org\/information-and-support\/how-we-can-support-you\/admiral-nurse-dementia-helpline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Admiral Nurse Dementia Helpline\" \/>\n<meta property=\"og:description\" content=\"Dementia UK is a charity that provides Admiral Nurses for families affected by dementia. 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